- Shipping & Returns
Shipping & Returns
We will ship your order within 24 hours of your completed payment. All orders are padded and securely packaged so that all products arrive as they left; in perfect condition. Orders made before 12pm on a business day will be sent out that day.
Free express shipping for orders within Australia.
Unfortunately we are unable to ship to countries that are not listed above due to the large shipping rates involved.
** Visit https://online.toll.com.au/trackandtrace/ for tracking service for Australian deliveries.
Please note that Australia Post is used for deliveries for PO Box addresses. http://auspost.com.au/track/
How long will my package take to get to me?
Please allow 2-5 working days for your order if you live in Australia. 4-5 days to Western Australia.
Where do you ship to?
We can ship within Australia.
USA and Canada customers please visit www.modiva.com
For changes of mind, you may return only new, unopened items within 30 days of delivery for a refund. Please note that a $15 processing and handling fee will be charged for refunds that are "changes of mind".
If an error with your was made on our behalf, we will pay the return shipping costs.
You should expect to receive your refund within four weeks of sending back your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us at firstname.lastname@example.org. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cancelling Your Transaction
Should your transaction need to be cancelled for any reason please contact us immediately via our contact page and we will reverse your order and issue a full refund.